OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
153 ratings and 88 comments received in the last 90 days.
19 June 2025
Derek was very helpful
12 June 2025
Very professional. Friendly and efficient
04 June 2025
The experience at the sales centre was first class. I felt looked after, had no pushy sales tactics and was free to explore the car and test drive for as long as I liked. The knowledge of everyone onsite was excellent.
30 May 2025
Absolutely no problems.
30 May 2025
All good - only slight criticism was it took a few days from initial contact before I was able to speak to and make an appointment with motability specialist - no return of telephone calls at all.
28 May 2025
Paul Jakeman was very helpful
28 May 2025
Treated very well as a customer from receptionist - sales - General manager. A very nice experience.
19 May 2025
Sales representative was 1st class explaining every step.
16 May 2025
My only concern was i picked this car, because , when I sat in it there was a label hanging fron the rear view mirror saying it had the drive recorder . Since I've recently been discovering its features , to my disappointment found it doesn't have
09 July 2025
The customer service provided by the representative (Carly) was excellent! Nothing was a problem and the communication was great.
09 July 2025
Everything worked out great
09 July 2025
No problems
09 July 2025
Even though there was a small issue with the visit it was dealt with very well by Carly .
08 July 2025
I delivered my BMW to the garage, and a courtesy car cost me money. Not happy that my car was off the road to fix a BMW caused problem and I had to spend money to be mobile that day. BMW's production fault cost me money which is not good service.
08 July 2025
Car booked in for MOT, as i travel for over an hour to get to the garage they helped by doing it while i waited. All finished by 9:30 am which i was delighted by.
06 July 2025
Great people
04 July 2025
Nothing was to much bother
04 July 2025
Very easy to deal with
04 July 2025
Phoned showed new tyres However after phoning the mechanic he said all tyres fine....
02 July 2025
The car is beyond my expectations having not seen the exact spec prior to ordering. The bells and whistles are mindblowing and I'm still like a child in a toy store playing with them. The interior is finished beautifully with attention to detail.