OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
188 ratings and 101 comments received in the last 90 days.
04 September 2025
Handover was very brief and have had to watch videos to learn about new car - wasn't told about parking assist.
02 September 2025
Made to feel very comfortable Offered Coffee / soft drink
29 August 2025
Straight forward collection on time
27 August 2025
Derek was exceptionally helpful with everything, professional, the gentleman who did our test drive was the best in communication, explaining all the bells and whistle.
25 August 2025
No stress service and was talked through all steps
25 August 2025
Connor was really helpful throughout the process of me purchasing my car. I was able to come back and see the car a couple of times before committing which was great.
24 August 2025
Paul spent some time discussing what I wanted and looking at what he could provide. A decent test drive and a good discussion on numbers with no pressure to commit to a deal that day. Car was delivered as promised
02 July 2025
The car is beyond my expectations having not seen the exact spec prior to ordering. The bells and whistles are mindblowing and I'm still like a child in a toy store playing with them. The interior is finished beautifully with attention to detail.
19 June 2025
Derek was very helpful
09 September 2025
As above never had any issues in all the time I have been a customer.
08 September 2025
Service experience was excellent with no problems everthing went straight forward.
07 September 2025
We were made to feel like idiots. I left in tears.
06 September 2025
Fast service
05 September 2025
All satisfactory
03 September 2025
Again, purely based on interaction with Linzie.
02 September 2025
The work and service from branch itself was fine but just not correct information given when booking car in for recall. If the branch hadn't ran me home / dropped off vehicle the work wouldn't of been able to get done as had no transport home!
02 September 2025
Being picky. Vehicle check video poor quality and link expires too quickly. Service technician spoken language difficult to understand. Wasn't made aware that site was undergoing redevelopment, so didn't know where to go for assistance on arrival.
30 August 2025
Customer service
27 August 2025
Very helpful staff great customer service
10 September 2025
Matthew went above and beyond to make sure I chose the right car and the head of business Richard took time to come and speak to me and make sure I was happy also 10/10