OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
217 ratings and 127 comments received in the last 90 days.
02 April 2025
Very satisfied with process and also the product.
01 April 2025
4 out of 5 BMW,s owned originated at the same BMW Centre. I appreciate the service provided by all personel encountered whether in sales, management, technicians and reception staff. No matter too trivial to deal with. Excellent customer care.
30 March 2025
Purchase was very professional and the showroom was well appointed. Staff were helpful and polite. Kept fully up to date in terms of delivery and the vehicle was well presented.
28 March 2025
The salesperson, Connor, was very helpful explaining the whole process and showed me the new technology very well. No question was a problem to him. Excellent service all round.
26 March 2025
Paul was excellent to work with
26 March 2025
Paul was so helpful & professional throughout the transaction
24 March 2025
Slightly disappointed the dash cam I ordered wasn't fitted before collection. On the way home the ride home was bumpy and as engineer my husband checked the tyre pressure which was sitting at 45psi, they should have reduced before collection
19 March 2025
Customer experience was first class, easy to deal with and kept me informed of delivery etc.
18 March 2025
Always very helpful and friendly staff
11 May 2025
Done on the day within reasonable time-scale and communications were good.
10 May 2025
Happy with the service I got from Linzie Conway.
08 May 2025
Only a diff oil service which was fine. The offered wash wasn't great, had to question whether it had been done.
05 May 2025
Car was repaired very quickly
04 May 2025
Just an oil change but all my settings have changed and I have to download the English language package every time I get in and out the car , it's a pain !!
01 May 2025
They continue to help out with an ongoing issue with the car.
01 May 2025
Got the car back quickly and staff were very helpful.
01 May 2025
JAMIE IS GREAT TO DEAL WITH GIVE HIM 10 OUT OF 10
30 April 2025
all staff very friendly and helpfull
28 April 2025
Kept well informed Price quoted was the price paid Car collected and returned the same day. Washed & vacumed. Excellent service
06 April 2025
From the receptionist to the manager, no matter who it is, you will always get a friendly hello, it makes all the difference when visiting the Irvine centre. There was a no pressure sale from Sam and he kept me up to date on the delivery.