About Your Local BMW Retailer | Arnold Clark Irvine

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

165 ratings and 87 comments received in the last 90 days.

14 January 2026

Excellent service responded to all questions and requests kept fully updated on progress and actions required

21 December 2025

From first point of contact to hand over the level of service was excellent. Always kept up to date and informed at every step

07 December 2025

Love the car

27 November 2025

Staff are knowledgable, friendly and helpful. I dropped one star only because the showroom itself is so dismal. Not a comfortable environment to make such a major purchase.

20 November 2025

Paul Jakeman was attentive and knowledgeable a very professional salesman he knows his business and treats his clients with respect

20 November 2025

The salesman Connor was excellent

19 November 2025

Very professional

19 November 2025

We had confidence when buying our new car from Josh, as it can be a daunting experience at times.

06 November 2025

Very good

04 November 2025

The salesman, Sam, from BMW Irvine was very professional and easy to deal with. Good knowledge and asked the right questions to get me into the best car for my requirements as I was considering different models prior to arriving.

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01 November 2025

I was very satisfied with the service I received from the centre, the car I wanted was sourced very quickly.

31 October 2025

Josh and the sales team looked after me and made the whole experience really easy.

30 October 2025

Very accommodating made feel welcome even though showroom being upgraded

14 January 2026

Completed what was ordered and kept me informed throughout

13 January 2026

I have been driving BMWs for around 20 years - as well as Jaguar/Landrover/Audi etc - and the BMW services always throw up a surprise - this one was my sensors weren't covered by warranty despite the car being less than 2 years old - more cost !!!

13 January 2026

Fantastic no problem made to feel welcome informed every step of the way highly recommend

10 January 2026

Great service

10 January 2026

Excellent

08 January 2026

Service completed in good time and reasonable interaction with the team but the wash and vac was not completed and the courtesy car offered wasn't a suitable replacement

08 January 2026

The bill was higher than the amount quoted when I booked on the app. I was asked to be there at 0745 but wasn't taken until 0815. I asked them to clear a message on the dashboard as per BMW's advice and was told I'd have to pay £182 for a diagnosis

03 January 2026

The gentleman understood that I had no mode of transport after leaving my car so he had my MOT done as quickly as possible. Saving me hanging about all day. Very helpful.

02 January 2026

Car booked in for airbag recall, paperwork states that starter motor has been replaced. I called the dealership who said that someone would call me back, no one has.

02 January 2026

It was a bit slow given how quiet it was. Over 20 mins to get my car checked in.

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29 December 2025

Great customer experience

29 December 2025

Efficient and handed back clean

29 December 2025

The staff are outstanding. The work class and feel like luxury when I'm dealt with.

29 December 2025

From reception to release of my vehicle a smooth process.

22 December 2025

Dealership is immaculate and I can only praise the level of customer service I received. Dawn was really helpful on the day I visited.

21 December 2025

The job was done no complain send me a video of it excellent service

21 December 2025

Excellent service. See above

21 December 2025

The car was supposed to be washed and it wasn't

20 December 2025

Very professional and pleasure to deal with.

16 December 2025

Online booking failure I thought I'd booked in garage had no note of it. Fortunately yhey could take me. Perhaps the online booking system needs looking at

16 December 2025

Had the Car Booked in to Service Twice before finding Obvious issue

16 December 2025

Dawn Robertson was fantastic and so helpful organising everything.

16 December 2025

Excellent service from the service department at Arnold Clark

15 December 2025

From start to finish was tremendous.

13 December 2025

Friendly and helpful

13 December 2025

The service was pleasant and new showroom waiting area comfortable

09 December 2025

I would have expected the car to have got a full valet considering this was a recall. It was washed an given a quick hoover

08 December 2025

My car unfortunately had a few issues already when I bought it, but they were all fixed to a high standard immediately and without any quibble.

08 December 2025

Unsatisfactory wash on exterior and no check/ rectification on electronics as software update awaiting installation. Could have been done during visit.

07 December 2025

Car repaired quickly and complimentary car washed and hoovered a great touch.

06 December 2025

Car was was in for a recall regarding headrests. I was attended to straight away and the problem fixed in 40 minutes

06 December 2025

Check in process slow

06 December 2025

Left without my car for 10 days. No offer of a courtesy car.

01 December 2025

My BMW was a recall and Arnold Clark dealt with the issue very quickly and efficiently. I was very impressed with their service.

29 November 2025

As above-mentioned

27 November 2025

Customer service from Dawn is always first class. She always goes above and beyond and is a joy to deal with.

25 November 2025

No complaints

24 November 2025

The sale rep Sam did a great job

24 November 2025

All staff were friendly and professional keeping me updated with how the work on my car was going

22 November 2025

From the first contact to book in to walking away with the keys after its mot, couldn't fault the service! Friendly staff kept me updated on the progress of the vehicle and then a hoover and wash to finish off 5*

21 November 2025

Customer service was excellent

21 November 2025

Very satisfied

18 November 2025

Very helpful couldn't do enough for me

18 November 2025

much better service than other car dealers

17 November 2025

Reception staff the day were most helpful.

16 November 2025

Scheduled work completed in expected time and I was kept informed of progress

16 November 2025

Good communication, all done on time.

15 November 2025

The garage should have access to the connected drive time To allow them to fully trouble Shoot

13 November 2025

Work done well

13 November 2025

Resolved my issue

13 November 2025

I had to reset the date and time on my dash when I collected it as the battery had been disconnected to replace the starter motor, a small point but something I'd expect a BMW dealership to have done.

12 November 2025

It was hassle free and very friendly

11 November 2025

Dawn sorted the work as quickly as possible and I was impressed with her manor and communication.

11 November 2025

The Staff were consummate professionals throughout

11 November 2025

Car was perfect when picked up

10 November 2025

Efficient and friendly service provided by all concerned. Defects addressed and paintwork repaired promptly. Excellent communication and courteous service at all times.

10 November 2025

Very polite and professional, looked after by Dawn

08 November 2025

Very satisfied and

08 November 2025

Friendly, professional staff

08 November 2025

Easy to book and kept up to date by the staff.

08 November 2025

Professional and friendly at the same time

06 November 2025

Fixed the car quicker than they said they would and easy to deal with

04 November 2025

Good service

03 November 2025

My cars first oil service only took just over 1 hrs while I waited.

02 November 2025

All worked OK

01 November 2025

Polite, professional and knowledgable. Having used this dealership for many years I would say their standards have improved in recent years.

31 October 2025

Excellent service

30 October 2025

The customer experience at BMW irvine and the confidence in their service I do not trust. There was a few issues with my service and because of that I will not be back to this branch. The price of the service was not cheap and I don't believe I

29 October 2025

No issues. Smooth and efficient service

26 October 2025

Staff and new refurbished garage are both spot on with customer service and garage standards.

23 October 2025

Jamie Jarvis was very efficient and offered honest and unbiased advice and assistance.

22 October 2025

from booking the car in to getting the work done was very easy with no problems

22 October 2025

I am really pleased with the after sales care especially from Declan Cairns

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Arnold Clark Irvine BMW

Address

Ayr Road, Irvine, Ayrshire, KA12 8BZ

Opening Hours

Mon–Fri:09:00 - 20:00
Sat:09:00 - 18:00
Sun:11:00 - 18:00

Phone

01294 440830

Map

Areas served

Kilmarnock as well as surrounding areas including Ayr, Irvine, Kilwinning and Troon

View map

Address

Ayr Road, Irvine, Ayrshire, KA12 8BZ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:30
Sun:Closed

Phone

01294 440827

Map

Areas served

Kilmarnock as well as surrounding areas including Ayr, Irvine, Kilwinning and Troon

View map

Address

Ayr Road, Irvine, Ayrshire, KA12 8BZ

Opening Hours

Mon–Fri:08:15 - 17:15
Sat:08:30 - 12:30
Sun:Closed

Phone

01294 849466

Map

Areas served

Kilmarnock as well as surrounding areas including Ayr, Irvine, Kilwinning and Troon

View map

Address

Ayr Road, Irvine, Ayrshire, KA12 8BZ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:30
Sun:Closed

Phone

01294 849466

Map

Areas served

Kilmarnock as well as surrounding areas including Ayr, Irvine, Kilwinning and Troon

View map

Address

Ayr Road, Irvine, Ayrshire, KA12 8BZ

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:Closed
Sun:Closed

Phone

01294 849 438

Map

Areas served

Kilmarnock as well as surrounding areas including Ayr, Irvine, Kilwinning and Troon

View map